With so many companies offering such a wide range of pricing which company should I choose?

Data recovery is an extremely competitive business. In this business, like many, you get what you pay for. We have structured our pricing so that we may offer a fair price to our customers without compromising the quality of our recovery efforts. There are many factors that come into play when structuring pricing for recovery of data. Equipments that needs to be used, parts costs, expertise, and adverting costs are just a few of the many costs related to providing a data recovery service. Beware if you come across a company offering extremely low rates. Stop and think about how much effort and expertise will actually be given to recovery of your data. Parts alone, if needed can be expensive and many times multiple parts are needed for successful recovery. In most cases you have only one chance at recovering your data. So, be sure to choose the right company. We have heard of some companies that initially offer you a low rate just to get you to send in your drive, but once they receive it, they call you back with a much higher price. There is no way that a data recovery company can know for sure what needs to be done in order to recovery your data without first evaluating the hard drive. This is why we initially quote you with a price range. Then, when we complete the evaluation of your drive, we contact you with a firm price quote.

What should I do if my hard drive is clicking, grinding, or not spinning?

Immediately power off the computer or hard drive to prevent further damage. In many cases the more times that the drive is powered on, the more difficult it is to recover your data. Contact us immediately at 877-840-3282 for a FREE consultation. In most cases we can successfully recover data from hard drives that experience logical or physical failure.

Is there ever a charge for the evaluation?

There is NO charge for our standard and preferred service evaluation of individual hard drives and flash media. If you would like priority service evaluation then a service charge will apply. Drives that are part of a RAID array or that have previously been opened will also be subject to an evaluation fee. Please visit our pricing page for more information.

Should I try to recovery the data myself?

We don't recommend this method if you are serious about getting your data back. In most cases especially involving physical failure of a hard drive, software recovery attempts will only make the problem worse. If the drive is physically failing, it will need to be dismantled in a cleanroom environment by a professional.

How does this process work?

Once we receive your hard drive, we start our diagnosis/evaluation process. We the evaluation process has completed, we contact you with our results and a fixed firm price quote. Next, upon authorization form you, we begin our data recovery process. Once the hard drive recovery process has completed your data will be placed on a media type of your choice. We then return your recovered data to you.

What happens if my recovered data gets lost in transit back to me?

For your protection, we keep a secure copy of your data on file for 30 days. After that it is securely erased from our servers.

How will my data be returned to me?

We can return you data to you on most any media of your choice. Most customers prefer either DVD or an external hard drive for placement of their data.

How long does this process usually take?

The initial evaluation is usually between 1-3 business days, depending on the evaluation service type that you choose. The evaluation services types are discussed on our pricing page and available for selection on our Data Recovery Form. The actual recovery process generally takes between 2-10 business days. This depends on the type of failure that has occurred with the drive and the response that we get from it. Priority and emergency services are available to help expedite these processes.

What if I decide not to proceed after the initial evaluation?

Once we evaluate your hard drive, we contact you with a firm price quote. If at that point you decide not to proceed, then we can either return you hard drive to you at a minimal shipping and handling charge or dispose of it here at no charge.