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FREQUENTLY ASKED QUESTIONS
With so many
companies offering such a wide range of pricing which
company do I choose?
This is an extremely competitive business and in this
business you get what you pay for. We have structured our
pricing so that we may offer a fair price to our customers
without compromising the quality of our recovery efforts. There
are many factors that come into play when structuring pricing
for data recovery, such as equipment, parts, expertise,
advertising, etc. Beware if you come across a company offering
extremely low rates. Stop and think about how much effort and
expertise will be actually given to recovery of your important
data. Parts alone, if needed, can be expensive
and many times multiple parts are needed. Also very important, is
that in most cases you only have one chance at recovery of your
data, so make sure to choose the right company.
What should I do if my hard drive is clicking, grinding, or not
spinning?
Immediately power off the computer or hard drive to
prevent further damage. In many cases the more times that the
drive is powered on, the more difficult it is to
recover your data. Contact us immediately at 877-840-3282 for a
Free consultation. In most cases we can successfully recover
data from
drives that experience failure.
Is there a charge for the evaluation?
There is no charge for our standard and preferred
service evaluation of individual hard drives and flash media. An
evaluation charge will apply for RAID arrays and priority
evaluation.
Should I try to recover the data myself with some type of
software?
If you are serious about getting your data back, don't
fall into the trap of buying some software program to attempt
recovery yourself. In most cases especially involving physical
failure of a hard drive, software will only make the problem
worse. If the drive is physically failing it will need to be
dismantled in a cleanroom environment by a professional. Also,
there are programs out there that will actually write data to
your hard drive, overwriting the important data that you are
trying to recover. We cannot express the importance enough to
consult a professional.
How does
this process work?
Once we
receive your hard drive, we start our diagnosis/evaluation
process. When the
hard drive evaluation process has completed we contact you with
our results and a fixed price quote. Next, upon
authorization from you, we immediately begin our data recovery process.
Once the
hard drive recovery process has completed your data will be stored on a
media type of your choice. We then
return your recovered data and you will be back up and running.
What
happens if my recovered data gets lost in transit back to me?
For your
protection we keep a secure copy of your data on file for thirty
days. After that it is securely deleted from our servers.
How will my data be
returned to me?
We can return your data to you on
any media of your choice. Most customers prefer either DVD or an
external drive.
How long does this process usually take?
The initial evaluation is usually between 1-3 business
days, depending on the service that you choose on our
Data
Recovery Form. The actual recovery process generally takes between 2-7 business days
depending on the type of failure that occurred and the response
we get from the drive. We do offer priority and
emergency services that can speed up the
process.
What if I decide not to proceed after the initial
evaluation?
Once we evaluate your drive, we contact you and if at
that point you decide not to proceed we can either return your
drive to you at a minimal shipping charge or dispose of it
here free of charge.
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